Returns & Exchanges

Your
Next
Move.

We’re committed to getting it right. Straightforward solutions and support every step of the way.

Step 1

Choose your option

Exchange

Swap for a new size or color. You don’t pay return shipping when you add Return Coverage at checkout.

Start an exchange
Best value

Store credit

+10%

Bonus credit

Return $100, get $110 to spend.

Get store credit and discover new styles. You don’t pay return shipping when you add Return Coverage at checkout.

Get my 10% bonus

Prefer a refund to your original payment method? Request a refund

Return shipping fees may apply to refunds.

Step 2

How it works

  1. Enter the portal

    • Select your preferred option
    • Enter your order number and zip code
    • Access your order and complete your request

  2. Pack & ship

    • Print your return label
    • Pack items with tags attached
    • Drop it off with carrier!

  3. You’re all set

    • Once your return is received and approved, we’ll process your exchange, store credit or refund
    • You’ll receive email updates along the way

Return &
Refund Policy

The fine print, kept short.

Timing

30 Days

From the delivery date to request a refund.

Condition

Items must be unworn, unwashed, undamaged and returned with original tags attached.

Inspection

All returns are inspected. Items showing wear, stains, damage, alterations or missing tags aren’t eligible for a refund or exchange.

Return shipping

Return Coverage purchased at checkout covers return shipping on eligible exchanges and store credit. Refunds to the original payment method may carry a return shipping fee.

Sale items

No refunds on final sale purchases. Size exchanges available as a courtesy, subject to availability.

Refunds

Approved refunds go to your original payment method. Allow 5–10 business days after processing, depending on your financial institution.